Placing Orders

11Choosing your cake should be fun and stress free – allow enough time to plan your 1cake and place the order. Start by visiting our website – learn about cake combinations or simply browse the cake gallery for inspiration. Alternatively, and for a more personalized experience, visit our shop – we are always happy to offer advice and answer questions. We have an extensive collection of cake photos at the shop, but please feel free to bring your own pictures, invitations, color swatches, or anything else you think might help us design your cake.

Placing Orders
If you plan on ordering one of our stock cakes, please call or visit our shop.
We are open Sun, Mon: 7am to 2pm, and Tue thru Sat: 7am to 6pm.

For custom orders (custom designs, shaped or tiered cakes, custom cupcakes, or decorated cookies), we recommend placing your order at least 5 to 7 days in advance.
Whenever possible we will be happy to accommodate orders on short notice, but we can’t guarantee it.

We are able to finalize custom orders from Tuesday through Saturday, between the hours of 8 AM and 2 PM (when decorators are on-hand to provide options and pricing).

Most orders can be placed over the phone, but depending on the complexity of the cake we recommend an in-person consultation.

Email, Phone or In-Person
The best way to place a custom order is in-person from Tuesday through Saturday between the hours of 8 AM and 2 PM (when our cake decorators are on-hand to provide options and pricing).
Or you call us  from Tuesday through Saturday between the hours of 8 AM and 2 PM.
Alternatively, you may start a custom order online by following this link (we will call you back tomorrow morning to discuss and finalize your order).
You may also email but please keep in mind we don’t answer emails real-time (provide your phone number and we will call you back tomorrow morning).
*All orders must be finalized by phone or in person.

Deposit
Cake orders are not final until we receive a 25% deposit. The deposit is non-refundable if the cake is cancelled within 48 hours of pickup or delivery time. You may place the deposit over the phone with a credit card, or in person with cash, check or credit card.

Delivery
For orders $500.00 and above, deliveries are available on a first-come-first-served basis, and for an additional fee. We deliver in Westchester county only but no farther than 20 miles from the bakery. We deliver Tuesday through Saturday, from 10 AM to 2 PM. Unfortunately we cannot commit to a given time. Before requesting delivery, please make sure (1) you or your proxy (i.e. restaurant, country club, catering hall, etc.) will be available to receive the delivery between the hours or 10 AM and 2 PM, and (2) the venue can properly store your cake.

We are committed to delivering our products in perfect condition to your destination of choice, but we recommend that you or your proxy (i.e. restaurant, country club, catering hall, etc.) examine the product upon delivery. A signature is not required, but acceptance of delivery constitutes acknowledgement from you and your proxy that our product was delivered in perfect condition. Once delivery is accepted, you and your proxy are fully responsible for the product – including any product damage resulting from storing, transporting, or serving the product. We will not accept product-damage claims once delivery is accepted.